Questions and Answers

Intimate Vibes is an online store specializing in erotic products and sexual well-being. We offer a careful selection of toys, accessories and intimate cosmetics to enhance your sex life with comfort, discretion and safety.

Yes! Our customers' privacy is a priority. All orders are shipped in discreet packaging, without any mention of Intimate Vibes or the contents of the order.

We accept a variety of payment methods, including:

  • Credit/debit card (Visa, Mastercard, American Express)
  • MB WAY
  • PayPal
  • Bank transfer

Shipping is fast and secure. Estimated delivery time varies depending on location:

  • Mainland Portugal: 24 to 48 business hours
  • Islands (Azores and Madeira): 3 to 5 working days
  • Other European Union countries: 3 to 7 working days

After payment confirmation, you will receive an email with the tracking number to track your order in real time.

If you receive a defective product, please contact us within 14 days of receipt. We will replace it at no additional cost.

For hygiene reasons, we only accept returns of products that have not been opened or used . If you wish to return an item, please contact us within 14 days of delivery.

Yes! We only work with trusted brands and products made with body-safe materials such as medical-grade silicone, phthalate-free ABS, and other certified components.

You can contact us through the following channels:

Yes! Sign up to our newsletter to receive exclusive promotions and follow us on social media to stay up to date with our offers and news.